Privacy Policy
Last updated: April 2026
1. Who We Are
Bed Bug Experts Leicester Ltd ("we", "our", "us") is a professional pest control company based in Leicester, serving the East Midlands. We are committed to protecting your personal data and respecting your privacy.
2. Information We Collect
When you contact us via our website, phone, or email, we may collect:
- Your name, email address, phone number, and postcode
- Details about your property and pest control needs
- Information you provide in messages or during consultations
We also collect standard website analytics data including pages visited, browser type, and approximate location (via cookies and similar technologies).
3. How We Use Your Information
We use your personal data to:
- Respond to your enquiries and provide estimates
- Schedule and deliver pest control services
- Send service-related communications (appointment confirmations, follow-ups)
- Improve our website and services
We will never sell your data to third parties. We do not send unsolicited marketing communications unless you have explicitly opted in.
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contractual necessity — to provide the services you've requested
- Legitimate interests — to improve our services and respond to enquiries
- Consent — where you have explicitly opted in to marketing communications
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 3 years after your last interaction with us, unless a longer retention period is required by law.
6. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
To exercise any of these rights, contact us at bedbugexpertsltd@gmail.com or call 0116 319 1796.
7. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie preferences through your browser settings.
8. Contact
If you have questions about this privacy policy, contact us at:
- Email: bedbugexpertsltd@gmail.com
- Phone: 0116 319 1796