These Terms and Conditions (“Terms”) govern the use of our services for bed bug removal and related services (the “Services”) offered by Bed Bug Experts Leicester Ltd. (“Company”, “We”, “Us”). By using our Services, you agree to be bound by these Terms.
1. Service Agreement
Appointment Booking: Scheduling an appointment via phone, email, or online form constitutes a binding agreement between you (the “Customer”) and Bed Bug Experts Leicester Ltd.
Cancellation Policy: We require a minimum of 24 hours’ notice for any cancellations or rescheduling of appointments. Cancellations with less than 24 hours’ notice may be subject to a cancellation fee.
2. Service Description
We offer a comprehensive approach to bed bug elimination, including (but not limited to):
Heat Treatment: Our primary method utilizes specialized equipment to raise the temperature of your entire home to a level lethal to bed bugs and their eggs.
Targeted Spray: A residual insecticide spray may be used as a complementary treatment to target any lingering bed bugs or eggs.
Inspection: Our technicians will thoroughly inspect your home before, during, and after treatment to ensure complete eradication.
3. Customer Preparation
To optimize the effectiveness of our Services, we require your cooperation in preparing your home for treatment. We will provide detailed instructions on:
Clutter Removal: Minimizing clutter around beds, furniture, and baseboards allows for better access during treatment.
Bedding Removal: Bedding and linens may need to be bagged for laundering or heat treatment.
Pet Removal: If necessary, pets may need to be temporarily relocated during the treatment process.
4. Service Guarantee
We offer a guarantee on our heat treatment service. If bed bugs return within a specific timeframe (as outlined in the separate Service Guarantee document provided to you), we will re-treat your home at no additional cost.
5. Limitations of Liability
We strive to deliver exceptional service; however, we cannot guarantee the complete elimination of bed bugs in all situations. Factors beyond our control, such as the severity of the infestation or incomplete preparation, may influence the outcome. Our liability is limited to the cost of the Services rendered.
6. Payment Terms
Payment Due: Payment for Services is due in full upon completion of the initial treatment. We accept various payment methods, including cash, Bank transfer, credit card, and debit card.
7. Disclaimer
The information provided on our website or during consultations is intended for informational purposes only and should not be construed as professional medical advice. Always consult with a healthcare professional regarding any health concerns related to bed bug bites.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
9. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Effective Date: April 2024
Welcome to Bed Bug Experts Leicester Ltd.!
These Terms and Conditions (“Terms”) govern the use of our services for bed bug removal and related services (the “Services”) offered by Bed Bug Experts Leicester Ltd. (“Company”, “We”, “Us”). By using our Services, you agree to be bound by these Terms.
1. Service Agreement
2. Service Description
We offer a comprehensive approach to bed bug elimination, including (but not limited to):
3. Customer Preparation
To optimize the effectiveness of our Services, we require your cooperation in preparing your home for treatment. We will provide detailed instructions on:
4. Service Guarantee
We offer a guarantee on our heat treatment service. If bed bugs return within a specific timeframe (as outlined in the separate Service Guarantee document provided to you), we will re-treat your home at no additional cost.
5. Limitations of Liability
We strive to deliver exceptional service; however, we cannot guarantee the complete elimination of bed bugs in all situations. Factors beyond our control, such as the severity of the infestation or incomplete preparation, may influence the outcome. Our liability is limited to the cost of the Services rendered.
6. Payment Terms
7. Disclaimer
The information provided on our website or during consultations is intended for informational purposes only and should not be construed as professional medical advice. Always consult with a healthcare professional regarding any health concerns related to bed bug bites.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
9. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
We reserve the right to update these Terms and Conditions at any time. Please review them periodically for any changes.
By using our Services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them.